General Office Skills Training - Learning Modules

Computing for Beginners

Microsoft Windows XP for Beginners
Introducing Windows XP - 80 mi
Getting Started with Microsoft Windows XP - 280 min
Up and Running with Microsoft Windows XP - 240 min

Other Beginning Courses

Basic Concepts of Information Technology - 280 min
Create Your Time and Memory Management - 120 min
Developing Good Time Management Habits - 270 min
Information and Communication - 315 min
Organize to Remember - 120 min
Using the Computer and Managing Files - 260 min

Career Path Training Modules

Adobe Acrobat 5

Adobe Acrobat 5.0: Getting Started - 120 min
Adobe Acrobat 5.0: Up and Running - 120 min

Advanced Skills for Administrative Professionals

Behavior: Putting Your Best Foot Forward - 240 min
Managing Yourself and Those Around You - 240 min
Partnering with Your Boss - 180 min
Communicating with Power and Confidence - 180 min
Advanced Administrative Support Simulation - 30 min
Anger Management in the Workplace Experiencing Anger - 300 min
Managing Your Anger - 300 min
Managing Anger in the Workplace Simulation - 30 min

Assertive Communication

Professional Assertiveness - 180 min
Assertiveness from the Inside Out - 180 min
Assertive Communication Simulation - 30 min

Building Better Work Relations

Building Effective Interfunctional Relationships - 150 min
Building Effective Intercultural Relationships - 150 min
Building Effective Intergender Relationships - 150 min
Working Effectively with Business Partners - 150 min
Building Better Work Relationships Simulation - 150 min

Business Etiquette and Professionalism

Everyday Business Etiquette - 180 min
Communication Etiquette - 150 min
Etiquette and the Business Meeting - 150 min
Etiquette for Supervisors - 180 min
Business Etiquette and Professionalism Simulation - 30 min

Business Grammar Essentials

Foundations of Grammar - 150 min
Sentence Construction - 120 min
Understanding Writing Mechanics -120 min
Punctuating with Skill - 120 min

Business Writing Essentials

Writing with Intention - 240 min
Avoiding Errors in Usage and Punctuation - 270 min
Avoiding Grammatical Errors in Business Writing - 270 min
Crisp Composition - 270 min
Writing to Reach the Audience - 180 min
Getting the Most from Business Documents - 240 min
The Writing Process - 300 min

Customer Relationship Management

The Customer-driven Organization - 120 min
Hiring and Retaining Service Professionals -210 min
Effective Service Recovery - 150 min
Serving Your Internal Customers - 180 min
Beginning Electronic Customer Relations - 150 min
Sustaining Excellent Customer Service - 210 min
Managing Customer Relationships Simulation - 30 min

Dealing with Conflict in the Workplace

Perspectives on Conflict - 330 min
Handling Conflict with Others - 360 min
Managing Conflict in the Organization - 360 min
Dealing with Conflict in the Workplace Simulation - 30 min
Managing Conflict in the Workplace Simulation - 30 min

Delivering Successful Presentations

Presenting to Succeed - 270 min
Delivering Your Message - 270 min
Presentation Resources Available to You - 300 min
Delivering Successful Presentations Simulation - 30 min

Effective Business Meetings

Planning Effective Business Meetings - 150 min
Leading Effective Business Meetings - 150 min
Participating Effectively in Business Meetings - 300 min
Effective Business Meetings Simulation - 30 min

Effective Listening Skills

The Basics of Listening - 150 min
Listening for Comprehension - 300 min
Listening for Higher Purposes -180 min
Effective Listening Skills Simulation - 30 min

E-mail Essentials

Essentials for Electronic Communication - 90 min
Optimizing E-mail at Work - 120 min
E-mail and Organizational Communication -150 min
E-mail as a Marketing Tool - 120 min

Frontline Call Center Skills

The Call Center Industry - 150 min
Call Center Communication Skills - 270 min
Call Center Customer Service - 210 min
Call Center Telephone Sales - 180 min
Frontline Call Center Skills Simulation - 30 min

Getting Results Without Authority

Building Relationships to Get Results - 150 min
Leadership without Authority - 180 min
Gaining Allies, Creating Change - 180 min
Getting Results through Communication - 180 min
Getting Results from the Boss - 180 min
Getting Results without Authority Simulation - 30 min

How to Excel at Customer Service

Building the Service Foundation: Corporate Culture - 210 min
Fundamentals of Exceptional Customer Service - 210 min
The Voice of the Customer - 270 min
Advancing Your Service Expertise - 270 min
Customer, Conflict and Confrontation - 330 min
Overcoming Challenging Service Situations - 360 min
Instilling Service Excellence: The EXCEL Acronym - 450 min
Service Stars and Service Teams - 350 min
Excelling at Customer Service Simulation - 30 min
Customer Service Simulation - 30 min

Inbound Call Center Management

The Inbound Call Center - 150 min
Inbound Call Center Management: Leadership - 180 min
Inbound Call Centers: People Management - 180 min
Inbound Call Center Technology - 240 min
Performance Metrics for an Inbound Call Center - 150 min

Internal Customer Service

Excellence in Internal Customer Service - 300 min
Working with Internal Customers - 240 min
Overcoming Internal Customer Service Problems - 210 min
Internal Customer Service: Conflict and Complaints Simulation - 30 min

Internal Customer Service Agent Skills

The Customer Service Agent in Action -270 min
Professional Skills for Customer Service Agents - 270 min
Managing Challenges in Customer Service - 300 min
Cross-selling in a Customer Service Call - 300 min
Customer Service Agent Skills Simulation - 30 min

Interpersonal Communication Skills for Business

The Process of Interpersonal Communication - 270 min
The Mechanics of Effective Communication - 300 min
Communication Skills for the Workplace - 270 min
Communicate for Results - 300 min
Communication Skills for Leadership - 330 min
Communication Skills for Resolving Conflict - 300 min
Communicate for Contacts - 270 min
Interpersonal Communication Skills for Business Simulation - 30 min
Interpersonal Communication Skills for Teams Simulation - 30 min

Managing a Customer Service-Oriented Culture

Exceeding Customer Expectations - 150 min
Customer Service Strategy - 150 min
Navigating the Change Process Successfully - 240 min

Managing and Working with Difficult People

Difficult People in the Workplace - 210 min
Working with Aggressive People - 180 min
Working with Negative People and Procrastinators - 180 min
Working with Arrogant and Duplicitous People - 120 min
Managing and Working with Difficult People Simulation - 30 min

Measuring Customer Satisfaction

Discovering What Your Customer Wants - 150 min
Developing Customer Satisfaction Surveys - 180 min
Customer Satisfaction: Analysis and Implementation - 150 min
Measuring Customer Satisfaction Simulation - 30 min

Microsoft Office 2003: Beginning Access

Getting Started with Access 2003 - 160 min
Basic Access 2003 Tables - 180 min
Basic Access 2003 Forms - 160 min
Using Queries and Reports in Access 2003 - 220 min
Personalizing and Maintaining Access 2003 - 80 min

Microsoft Office 2003: Advanced Access

Enhancing Tables, Forms, and Reports in Access 2003 - 140 min
Advanced Querying in Access 2003 - 100 min
Working with Data and Presentation in Access 2003 - 120 min
Access 2003 and the Web - 80 min
Access 2003 Programmability - 80 min
Database Administration in Access 2003 - 120 min

Microsoft Office 2003: Beginning Excel

Basic Features of Excel 2003 - 195 min
Formatting Data in Excel 2003 - 120 min
Printing and Collaborating in Excel 2003 - 120 min
Excel 2003 Formulas and Functions - 160 min
Excel 2003 Charts and Multimedia Features - 200 min

Microsoft Office 2003: Advanced Excel

Advanced Customization in Excel 2003 - 160 min
Advanced Formatting in Excel 2003 - 120 min
Advanced Data Management in Excel 2003 - 140 min
Advanced Data Analysis in Excel 2003 - 180 min
Advanced Validation and Collaboration in Excel 2003 - 200 min
Advanced Data Exchange in Excel 2003 - 220 min

Microsoft Office 2003: Beginning FrontPage

Getting Started with FrontPage 2003 - 140 min
Working with Graphics, Hyperlinks and Tables in FrontPage 2003 - 180 min
Working with Web Sites in FrontPage 2003 - 140 min
Organizing Content Using Templates and Frames - 140 min
Structuring and Publishing Web Sites in FrontPage 2003 - 140 min

Microsoft Office 2003: Advanced FrontPage

Working with Code in FrontPage 2003 - 140 min
Importing and Working with Data in FrontPage 2003 - 260 min
Enhancing Web Sites with Advanced FrontPage 2003 Features - 180 min
Administering Web Sites in FrontPage 2003 - 100 min
Using Windows SharePoint Services and FrontPage 2003 - 140 min

Microsoft Office 2003: Getting Started

Introduction to Microsoft Office 2003 - 180 min
Formatting and Printing Files in Office 2003 - 160 min

Microsoft Office 2003: Beginning Outlook

Sending and Receiving Messages in Outlook 2003 - 160 min
Formatting and Managing Messages in Outlook 2003 - 160 min
Scheduling Events, Appointments and meetings in Outlook 2003 - 180 min
Using Task Lists, Contact Lists, and Notes in Outlook 2003 - 140 min

Microsoft Office 2003: Advanced Outlook

Customizing E-mail, Views, Navigation, and E-mail Accounts - 200 min
Tracking, Categorizing, Searching, and Printing - 220 min
Configuring Rules, Alerts, and Junk Mail Settings - 160 min
Sharing Folders, Schedules, and Contacts and Using SharePoint - 200 min

Microsoft Office 2003: Outlook for the Power User

Data Security in Outlook 2003 - 160 min
Archiving and Storing Data and Using IRM in Outlook 2003 - 80 min
Working in Outlook 2003 from Multiple Locations - 200 min
Newsreaders, Online Meetings, Instant Messaging, and Faxing - 160 min
Customizing Toolbars and Commands and Creating Forms - 200 min
Outlook 2003 and Business Contact Manager - 220 min

Microsoft Office 2003: Beginning PowerPoint

Creating Basic Presentations Using PowerPoint 2003 - 160 min
Slide Layout and Design in PowerPoint 2003 - 95 min
Using Visuals in PowerPoint 2003 Presentations - 120 min
Finalizing PowerPoint 2003 Presentations - 120 min

Microsoft Office 2003: Advanced PowerPoint

Customizing PowerPoint 2003 Presentations - 120 min
Preparing PowerPoint 2003 Presentations for Effective Delivery - 100 min
Running, Broadcasting, and Reviewing Presentations - 160 min
Settings, Customization, and Office 2003 Integration - 120 min

Microsoft Office 2003: Publisher

Getting Started with Publisher 2003 - 140 min
Working with Text Boxes, Text, and Tables in Publisher 2003 - 120 min
Printing and Working with Graphics and Objects - 160 min
Working with E-mail and Web Sites in Publisher - 160 min
Working with Mail and Catalog Merges in Publisher 2003 - 60 min
Advanced Design Techniques and Printing with Publisher 2003 - 200 min

Microsoft Office 2003: Beginning Word

Getting Started with Word 2003 - 80 min
Working with Text and Paragraphs in Word 2003 - 120 min
Structuring, Editing, Saving, and Opening Documents - 140 min
Printing, Help, and Automated Formatting in Word 2003 - 180 min
Working with Documents in Word 2003 - 140 min
Working with Tables and Media Features in Word 2003 - 195 min

Microsoft Office 2003: Advanced Word

Advanced Formatting in Word 2003 - 120 min
Advanced Document Navigation in Word 2003 - 80 min
Advanced Data Manipulation Features in Word 2003 - 120 min
Using Tables, Charts, and Graphics in Word 2003 - 100 min
Advanced Document Features in Word 2003 - 120 min
Collaborative Features in Word 2003 - 220 min

Professional Telephone Skills

Handle Calls with Confidence and Professionalism - 210 min
Turn Difficult Callers into Delighted Customers - 240 min
Managing Telephone Technology - 120 min

Managing a Customer Focused Department

Identifying Your Customers' Expectations - 270 min
Bridge the Expectations Gap - 270 min
Leading a Customer-Focused Team - 240 min

Technical Support Agent Survival Skills

The Contact Center and the Technical Support Agent - 270 min
Technical Support Essentials - 300 min
Assessing Customer Behavior - 270 min
Technical Support Agent Survival Skills - 210 min
Technical Support Agent Skills Simulation - 30 min

Telephone Skills for Business Professionals

Effective Telephone Techniques - 300 min
Making Telephone Calls Count - 210 min
Telephone Skills for Business Professionals Simulation - 30 min

The Effective Administrative Support Professional

Getting Started: Administrative Support - 180 min
Overview to Effective Business Communication - 180 min
Using Effective Business Communication - 120 min
Administrative Functions - 180 min
Advancing Your Administrative Career - 180 min
Effective Administrative Support Professional Simulation - 30 min

Emotional Intelligence in the Workplace

What is Emotional Intelligence? - 150 min
Emotional Intelligence at Work - 150 min
Teamwork and Emotional Intelligence - 150 min
Increasing Your Emotional Intelligence - 150 min
The Emotionally Intelligent Leader - 150 min
Emotional Intelligence in the Workplace Simulation - 30 min

International Business Skills: Culture, Customs and Norms

Managing Cultural Divides - 180 min
Around the World in 80 Cultures - 180 min
America's Neighbors: Beyond U.S. Borders - 150 min
Over There: Conducting Business with Europeans - 150 min
Crossing the Dateline: Japan, China, India - 150 min
A Rich Tapestry of Cultural Contrasts - 150 min

International Communications

The Impact of Culture on Communication - 150 min
The Art of Global Communication - 210 min
Improving Your Cross-cultural Communications - 180 min
International Communications Simulation - 30 min
Cross-cultural Communications Simulation - 30 min

Microsoft Office 2003: Beginning Project Professional

Creating and Defining a Project - 240 min
Specifying and Assigning Resources - 160 min
Tracking and Reporting Progress - 200 min

Microsoft Office 2003: Advanced Project Professional

Advanced Customization - 140 min
Sharing Project Data and Working with Macros - 120 min
Organizing and Managing Project Information - 180 min
Working Collaboratively - 140 min
Enterprise Project Management - 120 min
Advanced Analysis of Your Project - 160 min

Microsoft Office 2003: Visio for Beginners

Creating Diagrams with Visio 2003 - 195 min
Developing Diagrams with Visio 2003 - 220 min
Visio 2003 and Other Programs - 120 min

Negotiating to Win: Getting the Results You Want

Crafting a Deal - 180 min
Connect and Communicate - 150 min
The Negotiation Process - 150 min
The Dynamics of Interaction - 180 min
Inclusive Negotiating - 150 min
When the Going Gets Tough - 150 min
The Master Negotiator - 150 min
Negotiating to Win Simulation - 30 min

"I began taking computer classes to prepare me to go back to work as an entry-level office clerk. Part of my early training involved working part-time at Bayaud Industries’ front desk. This hands-on experience, along with additional classes... resulted in many job opportunities. Soon, I was offered a full-time job..."